New Zealand delivery can take from 1-3 working days for the north island. And 3-5 working days for the south island. Please allow one to two additional days for rural delivery.
Additional Shipping FAQs
Should i get my order shipped to my house or work address?
To ensure your package arrives safely we usually use Fastway courier services. They generally deliver between normal business hours of 9am – 5pm and ideally there will be someone home. If you know you will not be home, please leave us a note at checkout to ensure a safe place to leave the item. Or getting it delivered to your work, or your mum's work etc is probably the best idea.
Can you ship to a P.O. box?
No sorry we can’t deliver to a p.o box. please use a physical address for your order.
What if my package is not delivered?
If your package does not turn up within the expected delivery time outlined, then check on your shipping email you were sent and there will be track and trace details. If you are still having trouble at finding the tracking information, you can email us on firstname.lastname@example.org and we’ll attempt to track the package for you. Please give the package two extra business days for delivery before emailing us.
How do i know when my order has been shipped?
When your order gets shipped, you will be sent an automated email confirming your package has been sent and giving you a tracking number and a link to a site where you can track your package. If you have any other questions about shipping, fire us an email at email@example.com and we'll do our best to help you out.
For international shipping, please contact us directly at firstname.lastname@example.org